$17.50 / hr | Seasonal Full-Time | Niagara Falls, ON
Our Niagara Falls client is looking for a Host or Hostess to join their team at a popular steakhouse in the heart of the tourism district.
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
Responsibilities may include (but are not limited to):
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
Requirements:
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Previous work experience as a Host/Hostess or Waiter/Waitress an asset
- High school diploma; post-secondary education in hospitality is an asset
- Smart serve certification (as you may be required to assist wait staff in serving)